ITAS believes that every visitor to Ireland who experiences crime should be offered appropriate support and information in the immediate aftermath and at every stage within the criminal justice system.Our aim is to provide international visitors who become victims of crime and other traumatic incidents with immediate comprehensive support and information in order to make a positive difference to their experience.

Tourists face issues such as language barriers, isolation, culture shock and the lack of support structures. Many are not familiar with the laws of the country they are visiting or the criminal justice system. In addition, they may be left stranded without cash or passports and without the means to support themselves in a foreign country and this adds enormously to their trauma.

Cross border victims have specific needs and challenges that require immediate assistance. At ITAS we strive to meet these needs and we work with many agencies and organisations to ensure tourists receive comprehensive support in the aftermath of crime.

The service is the only dedicated national service in Europe offering specialist support to tourist crime victims. On average, 9 out of 10 tourists continue with their holiday after support from the service.

France
I’m sending this email to thank and thank again the ITAS association for the tremendous help they brought me this last week-end. This kind of association is one of those we should find in any country, and this is one of the reason why I will only keep good memories of Dublin. Knowing by advance that we can rely on such level of assistance when flying to a country is more than good for tourism, and shall be a key point for travel destination selection for holidays. This is at least big relief for me to know that, next time I will fly to Dublin (and I will for sure), ITAS will be present to support me if I have any issue. Thanks again for your perfect assistance.
New Zealand
I am writing on behalf of my wife and I to thank the wonderful staff of ITAS, who were so supportive of our needs following a burglary at our motorhome. We were given every assistance with our faxing and email requirements; we were further spoiled with a plentiful supply of T.L.C., coffee and complimentary tickets to a tourist attraction, which we enjoyed immensely. While we were thankful only our laptop was stolen, the stress and trauma of the loss was still significant. A very sincere thank you to the three ladies who were there on the day.
Germany
I think you remember me, the woman who at the check-in discovered that her ID card and her credit card were stolen. You succeeded to calm my mind with hearty words, tea and cookies; you even booked me on a new flight. You gave me all that was necessary to get new papers, you organised a bed in a hostel, a train ticket to get to & from the Embassy and bus tickets to your office and to the airport – one of you even came with me to the bus-stop and made sure I took the correct bus. I am full of gratitude to you!!!
USA
Now, more than five weeks have gone since I made first this horrible experience to be lost in a foreign country without valid papers and without a penny – and the second wonderful experience that I have not been lost, that I found very kind, warm-hearted people who tried to help me with all their possibilities and they succeeded.
China
ITAS is an amazing system, really can help tourists. When back in Germany I always talk to my friends and family about ITAS. There are more and more tourists going to China, I really hope China can have a similar system one day and I would be a volunteer. I will go to Ireland at least one more time, to finish my trip plan, this time I will take care of my bag.
USA
The two ladies in the ITAS office made a traumatic experience much easier to handle. They went out of their way to help in every possible way. We could not have asked for a more professional, courteous, kind, caring and sympathetic response than we received. Thank you for having such a service for tourists in need and staffing it with top-notch people.

If you find our service helpful, please consider a donation

Staff

Lisa Kennedy

Lisa Kennedy

Lisa is the Chief Executive Officer of the Service. Prior to joining ITAS she worked in the tourism and hospitality industry. She has studied and worked in Germany and also worked in the Victims Compensation Tribunal in Sydney, Australia. Lisa sits on the board of the Victims’ Rights Alliance and City Centre Voluntary Groups.

Bernard Lavelle

Bernard Lavelle

Bernard joined the Service, as a volunteer, when it started in 1994 and remained in that role for 6 years. He has been part of the management team since 2005. He uses his working knowledge of the Italian language with great flair when assisting Italian tourists. In 2008 Bernard received the decoration of ‘Cavaliere’ – (Knight) in the order of ‘Stella della Solidarieta Italiana’ (Order of the Star of Italian Solidarity) from the President of the Italy for his work in assisting Italian tourists who experience crime while visiting Ireland.

Bestoon Ahmed

Bestoon Ahmed

Bestoon is originally from the Middle East (Iraqi Kurdistan). His previous position was in the Al Sard Group as Deputy General Manager/Project Manager where he dealt with over 500 employees and co-managed 6 major projects. Bestoon speaks two languages Arabic and Kurdish and he is planning to learn Spanish in 2018 to add to his interpersonal skills.

Bernadette Brannick

Bernadette Brannick

Bernadette has been with ITAS since July 2015. She has a knowledge of French which has been useful with clients. With a background in holistic therapies, and currently an environmental campaigner, she believes that the service provided by ITAS is in keeping with her own focus on a more positive and caring society.

Fergus Fitzgerald

Fergus Fitzgerald

Fergus enjoys working in ITAS as it involves meeting people. This was new for him as all of his previous career was in technical positions in manufacturing. He has even managed to resurrect his schoolboy French which means we can all do similar!

Noel Hickey

Noel Hickey

Noel has been working in ITAS since 2016. Working for ITAS was a career change and an opportunity for him to work in a new industry. Tourists that we assist are in need of various support and advice which changes from client to client which can in itself be challenging at times but ultimately rewarding too, especially if we can see put a smile back on a person’s face.

Roger Husbands

Roger Husbands

Roger brings a sense of empathy and positive solutions with a dash of west Indian calm to people who find themselves in the unfortunate position of begin a victim of crime while visiting Ireland. He loves helping people at this time when he knows they need it most and ITAS gives him the opportunity to do that.

Pawel Kracinski

Pawel Kracinski

Pawel has been with ITAS since April 2016. With fluency in the Polish language and a Master’s Degree in Philosophy he is well suited to the job. Having volunteered with other charitable organisations in the past he is well equipped to help people in difficult situations. His work at ITAS is a natural continuation of his career choice which involves active participation in making a difference in the lives of people who find themselves in difficulty.

Joe McGoldrick

Joe McGoldrick

Joe brings a lot of experience having worked in different roles and environments down the years including technical support, customer service, construction and self employed business. Liked by everyone for his affable nature and professionalism. He is also a keen martial artist and follower of GAA, rugby and soccer.

Pat Mullaney

Pat Mullaney

With many years of customer facing experience in IT and Telecoms, Pat endeavours to get the most positive outcome possible for clients, and will leave no stone unturned in doing so. Interests include, Rugby, GAA, Electronics and reading.

Frank Van Rensburg

Frank Van Rensburg

Frank is a Tour Guide from Zimbabwe, licenced and accredited to conduct ‘Open Vehicle-Dangerous Game’ Safaris. He joined ITAS in November 2017 because he really like the buzz of interacting with people and finds working for ITAS gives him that opportunity. He finds it really uplifting to help people out in a moment of crisis, be it lost or stolen I.D.s or other travel documents and help arrange to send them on their merry way once again with good memories of their stay in Ireland.

Board Of Directors

Kevin McParlan

Kevin McParlan

Kevin is the Director of Prepared Consumer Foods with Food Drink Ireland (FDI). The Prepared Consumer Foods Council is the leading representative body for companies producing value-added food and beverages selling in Ireland or internationally to grocery, convenience retail, food service and other food companies. Kevin and his colleagues deliver advocacy, information, advice to and on behalf of members. He also leads the team which delivers Ibec’s workplace wellbeing campaigns and products, including National Workplace Wellbeing Day, and The KeepWell Mark. Educated at University College Cork and the Honorable Society of Kings Inns, Kevin has worked as a communications and public affairs specialist for individuals, organisations, companies in Ireland and the UK as well as several foreign governments.

Harry Carberry

Harry Carberry

Harry is originally from Scotland. He has worked in the British Embassy in Dublin for 22 years and is currently the HM Consul. Prior to working in the British Embassy, Harry was a Social Worker. He is married with two children.

Muireann Cullen

Muireann Cullen

Muireann is currently working as CEO of a nursing home and disability service for blind or visually impaired women in Dublin 4. Prior to this, she managed the Nutrition and Health Foundation in Ibec for a number of years. Before heading up the Nutrition and Health Foundation, Muireann worked as senior nutritionist with Nutricia Babyfood. Previous to that she provided legislative and health promotion advice to members of the Dáil via Parliamentary Questions, baby food and formula as well as food supplement industries as she worked as a technical executive in public health nutrition for the Food Safety Authority of Ireland. Muireann also has experience working as a dietitian in public and private sector hospitals, in addition to running her own private practice for a number of years. In 2015, Muireann graduated from UCD Smurfit Business School with an MBA and also holds a PhD, Degree and Diploma in Human Nutrition and Dietetics from Trinity College Dublin and Dublin Institute of Technology Kevin Street.

Adrian Cummins

Adrian Cummins

Adrian has been the Chief Executive of the Restaurants Association of Ireland since 2009. He has held the position of Chief Executive of Marketing English in Ireland and the Irish Hospitality Institute in the past. Adrain currently holds a seat on the executive committee of the representative body for restaurants and hotels throughout Europe, called HOTREC. He also sits on various state boards including the Irish Tourist Industry Confederation, Food Safety Authority Catering Forum, Irish Drinks Industry Group, National Hygiene Partnership Committee, Irish Food Service Alliance, National Tourism Strategy Committee for The Gathering 2013, and the Irish Academy for Hospitality and Tourism, and is also involved in coaching various hurling teams, including the Knockbridge Hurling team.

Kasia Debska

Kasia Debska

Kasia Debska is senior accountant and team leader at Intesa Sanpaolo Life dac, an Irish company within the Intesa Sanpaolo Vita Insurance Group. Prior to becoming the senior accountant, Kasia was an analyst in financial & management reporting team. Before she joined Intesa, Kasia worked with IBM Business Consulting Services in Krakow, Poland. A fellow member of the Association of Chartered Certified Accountants, Kasia graduated from University of Economics in Wroclaw, Poland and has an Executive MBA from University College Dublin.

John Gilligan

John Gilligan

John is a former police professional with thirty years experience in a variety of operational and strategic roles including communications/public relations, internal and external liaison, relationship development and management. He is currently the Director of Corporate Security for the EMEA & APAC regions with Twitter's corporate security team based at Twitters Regional HQ in Dublin. John is the Chairperson of St Vincent's Basketball Club in Dublin and serves on the Men's National League Committee at Basketball Ireland. John is married with three children, a proud Cork man with a keen interest in sport and delighted to be on the ITAS team.

Alan Moody

Alan Moody

A Dubliner, Alan Moody is currently the long serving General Manager of the Ashling Hotel, Dublin where he has overseen major expansion and development. He is a graduate of the Dublin College of Catering and has spent his career in the hospitality industry formerly holding senior management positions throughout the country with both Jurys and Great Southern Groups. Alan is a former Vice President of the Irish Hotels Federation and is a Fellow of the Irish Hospitality Institute. He has played an active role and held several Directorships associated with the hospitality and tourism industry.