ITAS believes that every visitor to Ireland who experiences crime should be offered appropriate support and information in the immediate aftermath and at every stage within the criminal justice system.Our aim is to provide international visitors who become victims of crime and other traumatic incidents with immediate comprehensive support and information in order to make a positive difference to their experience.
Tourists face issues such as language barriers, isolation, culture shock and the lack of support structures. Many are not familiar with the laws of the country they are visiting or the criminal justice system. In addition, they may be left stranded without cash or passports and without the means to support themselves in a foreign country and this adds enormously to their trauma.
Cross border victims have specific needs and challenges that require immediate assistance. At ITAS we strive to meet these needs and we work with many agencies and organisations to ensure tourists receive comprehensive support in the aftermath of crime.
The service is the only dedicated national service in Europe offering specialist support to tourist crime victims. On average, 9 out of 10 tourists continue with their holiday after support from the service.
If you find our service helpful, please consider a donation
Lisa is the Chief Executive Officer of the Service. Prior to joining ITAS she worked in the tourism and hospitality industry. She has studied and worked in Germany and also worked in the Victims Compensation Tribunal in Sydney, Australia. Lisa sits on the board of the Victims’ Rights Alliance and City Centre Voluntary Groups.
Bernard joined the Service, as a volunteer, when it started in 1994 and remained in that role for 6 years. He has been part of the management team since 2005. He uses his working knowledge of the Italian language with great flair when assisting Italian tourists. In 2008 Bernard received the decoration of ‘Cavaliere’ – (Knight) in the order of ‘Stella della Solidarieta Italiana’ (Order of the Star of Italian Solidarity) from the President of the Italy for his work in assisting Italian tourists who experience crime while visiting Ireland.
Bestoon is originally from the Middle East (Iraqi Kurdistan). His previous position was in the Al Sard Group as Deputy General Manager/Project Manager where he dealt with over 500 employees and co-managed 6 major projects. Bestoon speaks two languages Arabic and Kurdish and he is planning to learn Spanish in 2018 to add to his interpersonal skills.
Bernadette has been with ITAS since July 2015. She has a knowledge of French which has been useful with clients. With a background in holistic therapies, and currently an environmental campaigner, she believes that the service provided by ITAS is in keeping with her own focus on a more positive and caring society.
Fergus enjoys working in ITAS as it involves meeting people. This was new for him as all of his previous career was in technical positions in manufacturing. He has even managed to resurrect his schoolboy French which means we can all do similar!
Noel has been working in ITAS since 2016. Working for ITAS was a career change and an opportunity for him to work in a new industry. Tourists that we assist are in need of various support and advice which changes from client to client which can in itself be challenging at times but ultimately rewarding too, especially if we can see put a smile back on a person’s face.
Pawel has been with ITAS since April 2016. With fluency in the Polish language and a Master’s Degree in Philosophy he is well suited to the job. Having volunteered with other charitable organisations in the past he is well equipped to help people in difficult situations. His work at ITAS is a natural continuation of his career choice which involves active participation in making a difference in the lives of people who find themselves in difficulty.
With many years of customer facing experience in IT and Telecoms, Pat endeavours to get the most positive outcome possible for clients, and will leave no stone unturned in doing so. Interests include, Rugby, GAA, Electronics and reading.
Frank Van Rensburg
Frank is a Tour Guide from Zimbabwe, licenced and accredited to conduct ‘Open Vehicle-Dangerous Game’ Safaris. He joined ITAS in November 2017 because he really like the buzz of interacting with people and finds working for ITAS gives him that opportunity. He finds it really uplifting to help people out in a moment of crisis, be it lost or stolen I.D.s or other travel documents and help arrange to send them on their merry way once again with good memories of their stay in Ireland.
Board Of Directors
Kevin was educated at University College Cork and the Honorable Society of Kings Inns and has worked as a communications and public affairs specialist with major multinational corporations, NGOs and for a number of national governments. He is Chief Executive Officer of the Irish Petroleum Industry Association (IPIA).
Harry is originally from Scotland. He has worked in the British Embassy in Dublin for 22 years and is currently the HM Consul. Prior to working in the British Embassy, Harry was a Social Worker. He is married with two children.
Muireann is currently working as CEO of a nursing home and disability service for blind or visually impaired women in Dublin 4. Prior to this, she managed the Nutrition and Health Foundation in Ibec for a number of years. Before heading up the Nutrition and Health Foundation, Muireann worked as senior nutritionist with Nutricia Babyfood. Previous to that she provided legislative and health promotion advice to members of the Dáil via Parliamentary Questions, baby food and formula as well as food supplement industries as she worked as a technical executive in public health nutrition for the Food Safety Authority of Ireland. Muireann also has experience working as a dietitian in public and private sector hospitals, in addition to running her own private practice for a number of years. In 2015, Muireann graduated from UCD Smurfit Business School with an MBA and also holds a PhD, Degree and Diploma in Human Nutrition and Dietetics from Trinity College Dublin and Dublin Institute of Technology Kevin Street.
Neil joins the Board of Directors with 19 years’ experience in hospitality. Starting in the Guinness Storehouse in 2000 as a Bar and Events Assistant, he is currently their Visitor Experience Manager. Managing with a team of over 130 brand ambassadors. With a Higher Certificate in Hospitality Management from D.I.T. and his wealth of experience in the field he prides himself on ensuring he is giving visitors an unforgettable journey at the home of Guinness. Dublin born Neil has paid a vital role in developing the customer experience to where it is today and continues to put the visitor at the heart of decisions. He is delighted to be a part of the growing ITAS team.
Kasia Debska is senior accountant and team leader at Intesa Sanpaolo Life dac, an Irish company within the Intesa Sanpaolo Vita Insurance Group. Prior to becoming the senior accountant, Kasia was an analyst in financial & management reporting team. Before she joined Intesa, Kasia worked with IBM Business Consulting Services in Krakow, Poland. A fellow member of the Association of Chartered Certified Accountants, Kasia graduated from University of Economics in Wroclaw, Poland and has an Executive MBA from University College Dublin.
John is a former police professional with thirty years experience in a variety of operational and strategic roles including communications/public relations, internal and external liaison, relationship development and management. He is currently the Director of Corporate Security for the EMEA & APAC regions with Twitter's corporate security team based at Twitters Regional HQ in Dublin. John is the Chairperson of St Vincent's Basketball Club in Dublin and serves on the Men's National League Committee at Basketball Ireland. John is married with three children, a proud Cork man with a keen interest in sport and delighted to be on the ITAS team.
A Dubliner, Alan Moody is currently the long serving General Manager of the Ashling Hotel, Dublin where he has overseen major expansion and development. He is a graduate of the Dublin College of Catering and has spent his career in the hospitality industry formerly holding senior management positions throughout the country with both Jurys and Great Southern Groups. Alan is a former Vice President of the Irish Hotels Federation and is a Fellow of the Irish Hospitality Institute. He has played an active role and held several Directorships associated with the hospitality and tourism industry.