ITAS believes that every visitor to Ireland who experiences crime should be offered appropriate support and information in the immediate aftermath and at every stage within the criminal justice system. Our aim is to provide international visitors who become victims of crime and other traumatic incidents with immediate comprehensive support and information in order to make a positive difference to their experience.
Tourists face issues such as language barriers, isolation, culture shock and the lack of support structures. Many are not familiar with the laws of the country they are visiting or the criminal justice system. In addition, they may be left stranded without cash or passports and without the means to support themselves in a foreign country and this adds enormously to their trauma.
Cross border victims have specific needs and challenges that require immediate assistance. At ITAS we strive to meet these needs and we work with many agencies and organisations to ensure tourists receive comprehensive support in the aftermath of crime.
The service is the only dedicated national service in Europe offering specialist support to tourist crime victims. On average, 9 out of 10 tourists continue with their holiday after support from the service.
If you find our service helpful, please consider a donation
Lisa is the Chief Executive Officer of the Service. Prior to joining ITAS she worked in the tourism and hospitality industry. She has studied and worked in Germany and also worked in the Victims Compensation Tribunal in Sydney, Australia. Lisa was a member of the board of the Victims’ Rights Alliance and was Chairperson of City Centre Voluntary Groups.
Bernard joined the Service, as a volunteer, when it started in 1994 and remained in that role for 6 years. He has been part of the management team since 2005. He uses his working knowledge of the Italian language with great flair when assisting Italian tourists. In 2008 Bernard received the decoration of ‘Cavaliere’ – (Knight) in the order of ‘Stella della Solidarieta Italiana’ (Order of the Star of Italian Solidarity) from the President of Italy for his work in assisting Italian tourists who experience crime while visiting Ireland.
With many years of customer facing experience in IT and Telecoms, Pat endeavours to get the most positive outcome possible for clients, and will leave no stone unturned in doing so. Interests include, Rugby, GAA, Electronics and reading.
Bernadette has been with ITAS since July 2015. She has a knowledge of French which has been useful with clients. With a background in holistic therapies, and currently an environmental campaigner, she believes that the service provided by ITAS is in keeping with her own focus on a more positive and caring society.
Fergus enjoys working in ITAS as it involves meeting people. This was new for him as all of his previous career was in technical positions in manufacturing. He has even managed to resurrect his schoolboy French which means we can all do similar!
Frank Van Rensburg
Frank is a Tour/Tourist Guide from Zimbabwe, licenced and accredited to conduct ‘Open vehicle-Dangerous Game’ Safaris. He joined ITAS because he really likes the buzz of interacting with people and has found that working for ITAS gives him the opportunity. Frank says "It’s really uplifting to help people out in a moment of crisis, be it lost or stolen IDs or other Travel Documents and help arrange to send them on their merry way once again with good memories of their stay in Ireland".
Wayne joined the ITAS team in 2018. In that time, he has loved every aspect of dealing with, and assisting, tourist visitors to Ireland and helping them with their difficulties. Previous to working with ITAS, Wayne worked in Accounting and Fintech. His interests are GAA, coding and history.
Board Of Directors
Gina Murphy (Chairperson)
Gina is the proprietor and General Manager of Hugo’s Restaurant on Merrion Row. In more recent times she has also become the reliable and respected voice for the hospitality sector during the pandemic crisis. Gina brings a wealth of knowledge and experience to the board of ITAS. From 2011 to 2019 she served on the board of Fáilte Ireland, including roles on the Audit and Finance Committee as well as the Festivals and Events Committee. She was also the President of the Restaurants’ Association of Ireland from 2007 to 2009 and is the former Irish delegate to HOTREC (the European representative body for the hotel, restaurant and café sector).
Harry is originally from Scotland. He has worked in the British Embassy in Dublin for 22 years and is currently the HM Consul. Prior to working in the British Embassy, Harry was a Social Worker. He is married with two children.
Kasia Debska is senior accountant and team leader at Intesa Sanpaolo Life dac, an Irish company within the Intesa Sanpaolo Vita Insurance Group. Prior to becoming the senior accountant, Kasia was an analyst in financial & management reporting team. Before she joined Intesa, Kasia worked with IBM Business Consulting Services in Krakow, Poland. A fellow member of the Association of Chartered Certified Accountants, Kasia graduated from University of Economics in Wroclaw, Poland and has an Executive MBA from University College Dublin.
John is a former police professional with thirty years experience in a variety of operational and strategic roles including communications/public relations, internal and external liaison, relationship development and management. He is currently the Director of Corporate Security for the EMEA & APAC regions with Twitter's corporate security team based at Twitters Regional HQ in Dublin. John is the Chairperson of St Vincent's Basketball Club in Dublin and serves on the Men's National League Committee at Basketball Ireland. John is married with three children, a proud Cork man with a keen interest in sport and delighted to be on the ITAS team.