ITAS believes that every visitor to Ireland who experiences crime should be offered appropriate support and information in the immediate aftermath and at every stage within the criminal justice system. Our aim is to provide international visitors who become victims of crime and other traumatic incidents with immediate comprehensive support and information in order to make a positive difference to their experience.

Tourists face issues such as language barriers, isolation, culture shock and the lack of support structures. Many are not familiar with the laws of the country they are visiting or the criminal justice system. In addition, they may be left stranded without cash or passports and without the means to support themselves in a foreign country and this adds enormously to their trauma.

Cross border victims have specific needs and challenges that require immediate assistance. At ITAS we strive to meet these needs and we work with many agencies and organisations to ensure tourists receive comprehensive support in the aftermath of crime.

The service is the only dedicated national service in Europe offering specialist support to tourist crime victims. On average, 9 out of 10 tourists continue with their holiday after support from the service.

Slovenia
Dear Sirs and Madam, I would like to thank you again for all your help and effort that you put in my case with stolen documents. I successfully received all emergency travel documents through the Austrian embassy and therefore boarded my flight back to Slovenia without any trouble. Thank you again!
Canada
Hello, I would like to thank you again for your kindness and help in finding me a place to stay. The staff and accommodation at Buswell’s has been excellent. I spent a good part of the day yesterday at the Canadian consulate but have not heard anything today. I am hoping that tomorrow will be my lucky day. The consulate is closed on Thursday so I am really hoping to hear something tomorrow. I will be in contact either way tomorrow.
France
Dear Sir, Thanks to your precious intervention last Saturday, I was able to take the Ryanair flight back to Beauvais (F) yesterday. I just want to thank you very much for your assistance and kindness. My gratefulness also goes to the Garda who took our deposition and to your colleague for her comfort.
Spain
Hi, I visited Dublin a month ago and I had a problem because someone stole my wallet. ITAS & the Dublin police helped me a lot and I am very grateful, something that I cannot forget.  You did a wonderful job. You may not remember me but I am going to remember you and your wonderful city all my life. This weekend I'm going back to Dublin. I hope to visit you and thank you for everything you helped me!  I hope you have a good day!
USA
Dear ITAS staff, I want to let you know that the driver of the taxi in which we forgot our purple backpack (with our meds) returned the backpack to us at our hotel on Friday evening. He reported that he drove around to several different hotels until he noticed an Aegean Air sticker on the backpack and recalled our conversation about having previously been to Greece; then he remembered where he dropped us off. What a lovely man! He is a real ambassador to the city of Dublin with its kind and friendly people. I also wanted to thank you, personally, for the time that you took to work with us. You were a calming, helpful and reassuring presence during a stressful time as well as an amazing representative of the beautiful spirit of Dublin. We will most certainly be back and plan to spend more time exploring Dublin as well as the country as a whole. Thank you and your colleague, again, for all that you did for us.
New Zealand
I am writing on behalf of my wife and I to thank the wonderful staff of ITAS, who were so supportive of our needs following a burglary at our motorhome. We were given every assistance with our faxing and email requirements; we were further spoiled with a plentiful supply of T.L.C., coffee and complimentary tickets to a tourist attraction, which we enjoyed immensely. While we were thankful only our laptop was stolen, the stress and trauma of the loss was still significant. A very sincere thank you to the three ladies who were there on the day.
Germany
I think you remember me, the woman who at the check-in discovered that her ID card and her credit card were stolen. You succeeded to calm my mind with hearty words, tea and cookies; you even booked me on a new flight. You gave me all that was necessary to get new papers, you organised a bed in a hostel, a train ticket to get to & from the Embassy and bus tickets to your office and to the airport – one of you even came with me to the bus-stop and made sure I took the correct bus. I am full of gratitude to you!!!

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Our Team

Lisa Kennedy

Lisa Kennedy

Lisa is the Chief Executive Officer of the Service. Prior to joining ITAS she worked in the tourism and hospitality industry. She has studied and worked in Germany and also worked in the Victims Compensation Tribunal in Sydney, Australia. Lisa was a member of the board of the Victims’ Rights Alliance and was Chairperson of City Centre Voluntary Groups.

Bernard Lavelle

Bernard Lavelle

Bernard joined the Service, as a volunteer, when it started in 1994 and remained in that role for 6 years. He has been part of the management team since 2005. He uses his working knowledge of the Italian language with great flair when assisting Italian tourists. In 2008 Bernard received the decoration of ‘Cavaliere’ – (Knight) in the order of ‘Stella della Solidarieta Italiana’ (Order of the Star of Italian Solidarity) from the President of Italy for his work in assisting Italian tourists who experience crime while visiting Ireland.

Pat Mullaney

Pat Mullaney

With many years of customer facing experience in IT and Telecoms, Pat endeavours to get the most positive outcome possible for clients, and will leave no stone unturned in doing so. Interests include, Rugby, GAA, Electronics and reading.

Bernadette Brannick

Bernadette Brannick

Bernadette has been with ITAS since July 2015. She has a knowledge of French which has been useful with clients. With a background in holistic therapies, and currently an environmental campaigner, she believes that the service provided by ITAS is in keeping with her own focus on a more positive and caring society.

Fergus Fitzgerald

Fergus Fitzgerald

Fergus enjoys working in ITAS as it involves meeting people. This was new for him as all of his previous career was in technical positions in manufacturing. He has even managed to resurrect his schoolboy French which means we can all do similar!

Frank Van Rensburg

Frank Van Rensburg

Frank is a Tour/Tourist Guide from Zimbabwe, licenced and accredited to conduct ‘Open vehicle-Dangerous Game’ Safaris. He joined ITAS because he really likes the buzz of interacting with people and has found that working for ITAS gives him the opportunity. Frank says "It’s really uplifting to help people out in a moment of crisis, be it lost or stolen IDs or other Travel Documents and help arrange to send them on their merry way once again with good memories of their stay in Ireland".

Wayne Dennison

Wayne Dennison

Wayne joined the ITAS team in 2018. In that time, he has loved every aspect of dealing with, and assisting, tourist visitors to Ireland and helping them with their difficulties. Previous to working with ITAS, Wayne worked in Accounting and Fintech. His interests are GAA, coding and history.

Board Of Directors

Kevin McPartlan

Kevin McPartlan

Kevin was educated at University College Cork and the Honorable Society of Kings Inns and has worked as a communications and public affairs specialist with major multinational corporations, NGOs and for a number of national governments. He is Chief Executive Officer of the Irish Petroleum Industry Association (IPIA).

Harry Carberry

Harry Carberry

Harry is originally from Scotland. He has worked in the British Embassy in Dublin for 22 years and is currently the HM Consul. Prior to working in the British Embassy, Harry was a Social Worker. He is married with two children.

Kasia Debska

Kasia Debska

Kasia Debska is senior accountant and team leader at Intesa Sanpaolo Life dac, an Irish company within the Intesa Sanpaolo Vita Insurance Group. Prior to becoming the senior accountant, Kasia was an analyst in financial & management reporting team. Before she joined Intesa, Kasia worked with IBM Business Consulting Services in Krakow, Poland. A fellow member of the Association of Chartered Certified Accountants, Kasia graduated from University of Economics in Wroclaw, Poland and has an Executive MBA from University College Dublin.

John Gilligan

John Gilligan

John is a former police professional with thirty years experience in a variety of operational and strategic roles including communications/public relations, internal and external liaison, relationship development and management. He is currently the Director of Corporate Security for the EMEA & APAC regions with Twitter's corporate security team based at Twitters Regional HQ in Dublin. John is the Chairperson of St Vincent's Basketball Club in Dublin and serves on the Men's National League Committee at Basketball Ireland. John is married with three children, a proud Cork man with a keen interest in sport and delighted to be on the ITAS team.

Muireann Cullen

Muireann Cullen

Muireann is currently working as CEO of a nursing home and disability service for blind or visually impaired women in Dublin 4. Prior to this, she managed the Nutrition and Health Foundation in Ibec for a number of years. Before heading up the Nutrition and Health Foundation, Muireann worked as senior nutritionist with Nutricia Babyfood. Previous to that she provided legislative and health promotion advice to members of the Dáil via Parliamentary Questions, baby food and formula as well as food supplement industries as she worked as a technical executive in public health nutrition for the Food Safety Authority of Ireland. Muireann also has experience working as a dietitian in public and private sector hospitals, in addition to running her own private practice for a number of years. In 2015, Muireann graduated from UCD Smurfit Business School with an MBA and also holds a PhD, Degree and Diploma in Human Nutrition and Dietetics from Trinity College Dublin and Dublin Institute of Technology Kevin Street.